Last updated 7 November 2026
Refund Policy
We want you to be happy with bnnr. This policy says when you get your money back. It applies to subscriptions bought from Nathan Taco; payments are taken by our payment provider, who sends the refund.
1. Try it free first
Every new account has a free trial of 14 days with no card needed, so you can see whether bnnr fits before you pay anything.
2. Your first payment: 14 days
If you pay for a subscription for the first time and it is not what you wanted, ask us within 14 days of the payment and we will refund it in full, no reasons needed.
3. Renewals: 7 days
If a subscription renews and you did not mean it to, ask us within 7 days of the renewal and we will refund that payment in full, as long as you have not exported work with it in that period. To avoid a renewal, cancel before the period ends: you can do it any time in your account and nothing more is charged.
4. After that
Payments outside those windows are not refunded and a cancelled subscription is not refunded for the part of the period left; it stays active until the period ends. We will always consider a refund where we caused a problem: if bnnr was not working for you for a long time, if you were charged twice or by mistake, or if we removed something you paid for.
5. Your legal rights
This policy comes on top of the rights the law gives you as a consumer — for example a right to cancel a distance contract, where one applies — and does not take them away. Where such a right applies and you ask for the service to start at once, it may be reduced by what you have already used.
6. How to ask
Write to support@bnnr.app from the address of your account, saying which payment (date and amount) you want back. We answer within 3 working days and refunds go back to the original payment method; your bank may need 5 to 10 working days to show them. Taxes paid are refunded together with the price.
Questions? Write to support@bnnr.app.